FAQ

Q. How do I register?

  1. Go to “Profile” Icon at the top right on the website and press login
  2. Click on "Register Here" to register on the website or Login via "Facebook" or "Google"
  3. Fill in the information needed for registration then press "Continue"

 

 

Q. How do I purchase my order on the site?

  1. Click “Add to cart” button on the products you wish to purchase
  2. Go to the cart click “Checkout” to proceed to checkout Page
  3. Once ready click “Proceed to Checkout” to proceed your payment for the products.
  4. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account registered yet, you need to register an account before you can proceed your order. You can follow "How do i Register?"
  5. You'll need to confirm your shipping address on the “Shipping Address” page and click “Next” button.
  6. From here, you need to select your shipping methods and click “Next” button.
  7. Next you'll need to choose your payment method then You need to agree on the terms and condition and then click “Place Your Order” button.
  8. After that proceed to complete payment if needed.
  9. That is it, the order will be completed.

 

 

Q. How to do Booking/Reserve on the site?

  1. To make a booking/reserve, just follow the guide on "How do i purchase my order?"
  2. Wait for an email notification from us, Once product is ready for preOrder, notification will be sent
  3. Proceed Order by replying our email notification with the info we needed.
  4. Wait for us to sent out a new order notifcation for the PreOrder.
  5. Go to the order by pressing the link and make payment for the order, the order will last up to 7 days after product arrived.
  6. If you have not make payment yet, A Reminder will be sent once product have arrived.

 

 

Q. How do I make payment for my order that i have ordered?

  1. Log-in your account → Go to top right "Profile" Icon → Click on “My Order” →  Click on "View" at the order → Complete payment for the order

 

 

Q. How do I check estimation shipping cost?

  1. Go to Checkout Page by pressing the "Cart" Icon and then "Checkout" button
  2. Tick the "Estimate Shipping & Taxes" at the bottom of the page
  3. Input your location information
  4. Press "Get Quotes" button
  5. You can choose the shipping method that you prefer and press "Apply Shipping" button

 


Q. How to change my account personal information and shipping address?

  1. Log-in your account → Click on “My Account” → Edit your account information and Shipping address here.

 


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 


Q. Can I cancel an existing order that have been made?


Yes,  only if the order is still on pending status.
- Please send an email to our customers service email at SMNHobby@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped cannot be cancel.

 


Q. What is the product's transaction currency?


All products transaction currency will be done in Ringgit Malaysia or USD.

 


Q. I still have doubts!


Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to SMNHobby@gmail.com for us to clear your doubts.