Q. Is it secure to purchase at SMNHobbyShop.com?
SMNHobbyShop.com is owned by a Malaysia registered company, SMN Hobby Enterprise (002811283-T). All transaction is governed and protected by Malaysia business law. SMNHobbyShop.com is BizTrust Certified by the SSM (Companies Commission of Malaysia). Meanwhile, All of our payment method are protected by each security system of the respective payment method. We will ensure your order products will be received after payment have been made.
Q. Beside buying online, do you have a retail shop?
Yes, we do have a retail shop at Shah Alam, Selangor.
You can find our location at our "Contact Us" page. You are welcome to visit our retail shop at anytime during shop operating time.
Q. What is your retail shop operation time?
Shop Operating Time
Monday : 1pm - 7:30pm
Tuesday : 1pm - 7:30pm
Wednesday : 1pm - 7:30pm
Thursday : 1pm - 7:30pm
Friday : 2:30pm - 9pm
Saturday : 1pm - 9pm
Sunday : 1pm - 9pm
We are usually open during holiday unless stated
Q. Can I collect my order at the shop?
Yes, we provide Cash On Delivery service. When you order online, you can select "Self Pickup at SMN Hobby Shop" as your shipping option.
Shipping fee will not be charged if you select this payment option. Please refer to our “Shipping” page to learn more.
Q. Is inventory at your physical location the same as the website?
We have more option at Our Physical Location but it is not much different from the website.
Q. How do I make an order?
To order at SMNHobbyShop.com is very simple. Please refer to our "Buyer’s Guide" page to learn about our step by step order process guide.
Q. Do I need to register as member to order online?
To buy at SMNHobbyShop.com, you must register at our website to make an order. You can login via Facebook or Google
Q. How do I know if I have completed my order?
You will receive an order confirmation email from us once your order have been completed.
The order confirmation email includes your order summary, your information, shipping and payment method that you choose as well as the payment instructions.
Q. Do you accept international order and ship overseas?
You can check the estimate shipping cost the guide is available below. You can refer to our “Shipping” page to learn more on the how the shipping fee is charges.
Q. How do I check estimation shipping cost?
1. Go to Checkout Page by pressing the "Cart" Icon and then "Checkout" button
2. Tick the "Estimate Shipping & Taxes" at the bottom of the page
3. Input your location information
4. Press "Get Quotes" button
5. You can choose the shipping method that you prefer and press "Apply Shipping" button
Q. How long does it take to process my order?
You can refer to our “Shipping” page to learn more on the duration for processing orders.
Q. My shipping confirmation email says that my package is shipped but I can't track it... Why?
99% of occurrences of this case happen before our scheduled pickup. Your order is already packed, labeled and ready to be shipped, but the shipping service has not origin scanned the package. Holidays and weekends also affect the scan schedule.
Q. Why was my package shipped by a different shipping carrier from what I chose?
We always try to ship packages in the best way for customers. We may use a different service when:
- A shipping address is not available in a specific service area.
- A shipping cost exceeds what customers pay due to package's weight, sizes, or location.
Q. How do I make payment?
We provide many payment options for you to make payment.
Your purchase products will be locked for you after you’ve complete the order,
Payment for order have to be made as soon as possible. If payment is not received for the order, your order will be cancelled and products will be put back to shelf to sell.
Please refer to our “Payment” page to learn more.
Q. How do I know if my order are shipped?
Once the order have generated a tracking number, We will sent you an email with tracking number included and You can check the tracking status at the My Order page
Q. Can you guarantee perfect box condition for model kits?
We receive restocks and shipments multiple times a week from various sources all over the world, and unfortunately there is no way to guarantee that a given item will be in flawless condition. Many boxes have minor scuffs or dents from the way they were packaged and shipped to us.
Small creases or scuffs are fairly normal with model kits, but if we notice a major notable defect in the packaging while preparing your order, we will absolutely contact you prior to shipping.
Q. How do you pack our order products?
We modular our packing process, so you have more option to choose from;
FOR BOX LOVER/COLLECTOR/PERFECTIONIST GO TO EXTRA/ADDITIONAL PACKAGING
Default Packaging : Basic Simple Protection (Plastic Flyer + Bubblewrap)
Extra Packaging : Product Extra/Additional Bubble Wrap & Hard Cardboard Box Packaging Add-ons Service
Q. Do all kits ordered from you have the Region Distribution stickers on the boxes?
Since we work with various distributors all over the world, there is no guarantee that a particular kit has the exact Region Distribution sticker.
Q. What is Booking/Reserve products?
Booking/Reserve products are products that yet to be released but has been announced by the manufacturer to be released in near future.
We let our customer to booked these products with a much lower price than ready stock price.
Q. What is PreOrder products?
PreOrder products are products that have been released by the manufacturer and are on the way to arriving in our store.
We let our customer to purchase these products with a much lower price than ready stock price.
Q. Do I need to pay deposit for the Booking/Reserve & PreOrder products?
- Booking/Reserve products will need to pay deposit first to lock your order and you will need to pay the balance later on.
- PreOrder products will need to be paid in full.
Q. Will you ship the Ready Stock products to me first If my order consists of PreOrder and Ready Stock products?
No, if your order consists of PreOrder and Ready Stock products, we will only ship them to you when all products are available. We strongly advice that you spilt them into different orders so you’ll get the Ready Stock products first.
Q. What should I do if my parcel damage during shipping or found manufacturing defect (such as missing parts) when I receive it?
Please refer to our “Return and Refund Policy” to learn more.
Q. Can I cancel an existing order that have been made?
No, Customers are not allowed to cancel their order without a valid reason.
We regret to inform that orders made cannot be cancelled once payment have been received.
Kindly ensure that you have checked and validated all details and information before you proceed with payment.
If the order is accepted for cancellation, the refund will only be in form of store credits.
Please go to our "Contact Us" page and choose Request to cancel order
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia [RM] or United State Dollars [USD]
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please go to our "Contact Us" page and Write an Inquiry