Return & Refund Policy

  • Missing out some stuffs from your order? Product & runner issue? Broken part ? Don't worry, we have you covered!
  • Please contact us within a 3 days after receiving the products.
  • SMN Hobby Shop will also not be responsible if your shipment is lost during the return transit
  • For shipping error, kindly contact us, we can discuss the method which is suitable for the situation
    • The conditions of products must be all new. (and factory sealed if it was)
    • If the goods/products has been used or opened or damaged by the customer, there will not be any discussion
    • Following this, and everything will be handled properly
  • For manufacturer fault, kindly contact us and describe the parts/problem.
    • Attach some photos describing your situation.
    • Some figure/parts will not be replaced instantly, as it takes time for us to claim it at the manufacturer.
    • Please note that issue due to color variations is not considered as manufacturer fault.

Please return your purchase to the following address:
SMN Hobby Shop
No 36A, First floor Jalan Pinang C 18/C, Seksyen 18, 40200, Shah alam, Selangor

 

PreOrder Policy

  • For all the preorder item, the minimum deposit payment (item specific) is treated as the confirmation of order.
  • For any preorder item without minimum deposit, orders are not confirmed. 
  • No refund/changes request will be accepted once the preorder confirmation is made (once the payment is made)
  • Cancellation forfeits the minimum deposit of the preorder

 

Please contact us at SMNHobby@gmail.com or Whatsapp +601120708378 if you have any questions or doubts.

We reserve the right to reject claims of any products in cases of user abuse.