There will be delays for some of our scheduled products especially Booking/Reserve Products (additional 1-3 months)
There will be some delay (additional 1 weeks or so) for Delivery Time due to COVID-19, We appreciate your understanding in the matter
Shipping & Postage

Shipping and Postage Information

The Estimate Shipping Time & Cost are available on the checkout page
Shipping Fees is calculated based on weight, dimensions and destination
Just Enter your destination and find out the total shipping cost

The delivery time usually takes
ETA = Packing Duration + Courier Pickup + Travel Duration
Packing Duration takes additional 1-2 days
Awaiting Courier pickup takes additional 1-2 days
Travel Duration varies according to shipping method

Depends on the courrier, Travel Duration can takes up to :-
Usually will takes about to 5 working days within West Malaysia
Usually will takes about to 7 working days for Sabah & Sarawak
Usually will takes about to 18 working days for International Air
Usually will takes about to 18 weeks for International Sea

 

 

1. Third Party Logistic - 3PL Method

Third Party Logistic (3PL) means the couriers will be under the 3PL Company
it will take time to handle & troubleshoot any problem as SMN Hobby Shop will have to go thru the 3PL Company

 

Web2Ship
Logistic Flow : SMN Hobby Shop -> 3PL Hub -> Selected Courier -> Customer
Transit to 3PL : Necessary 
Total ETA : Affected
Benefit : Cheapest Option & Good for non-expensive product
Troubleshooting time : Slow

Collectco - Self Collect
Logistic Flow : SMN Hobby Shop -> Drop Off Collecto -> Collecto Locker
Transit to 3PL : Not needed 
Total ETA : Slightly Affected
Benefit : Good option for customer who arent always at home
Troubleshooting time : Medium

EasyParcel (Coming Soon)
Logistic Flow : SMN Hobby Shop -> Selected Courier -> Customer
Transit to 3PL : Not needed 
Total ETA : Not Affected
Benefit : Better option for safety and reliability
Troubleshooting time : Medium

 

 

2. Self Pickup at SMN Hobby Shop

Location : No 36A, First floor, Jalan Pinang C 18/C, Seksyen 18, 40200 Shah Alam, Selangor
Search Waze/Google Maps : SMN Hobby Shop

 

 

3. SMN Hobby Shop Selected Couriers

Domestic/Local Courier Service
West Malaysia Couriers :-
PosLaju 
Citylink
Ping-U
Nationwide Express
 

 

East Malaysia Couriers :-
Pos Domestic
PosLaju
Citylink
Nationwide Express

 

International Courier Service
Air Shipping Method :-
Pos Malaysia International Air Parcel
Express Mail Service - Pos Malaysia (EMS)
and much more are available

 

Sea Shipping Method :-
Pos Malaysia International Sea Parcel

 

4. Storage Warehouse (Consolidation Shipping)

Storage Warehouse (Consolidation Shipping) mean if you plan to make multiple order and you want to order more but have to wait for more products to be available.
So you store you orders at our storage temporary and then when you are ready to ship out all your orders, You can combine all the orders to ship together to reduce shipping cost. 

Your order will be stored within our warehouse till you are ready to ship it.
We will inform you once your free storage period has ended (Up to 30-90 Days depending on Peak Season).
You can appeal if you needed more time to store your orders.

When you are ready to ship all your orders just fill in the form which we will give you the link and then you notify us by emailing to SMNHobby@gmail.com
After you have notified us, we will sent you a new order to complete the shipping payment.

 

 

Additional Information for Air & Sea Shipping

The listed estimated delivery time applies to major cities only. Delivery to areas outside these major cities may require additional days.

Please keep in mind that any Customs fees or taxes imposed by Customs for an order are separate from the shipping charges, and are not the responsibility of SMN Hobby Shop. Customs fees and taxes will vary, and we recommend that you contact your local Customs office should you have any questions or concerns about these fees. Items subjected to customs inspection and/or clearance may incur an additional 2-4 days.

All packages shipped from us will include a declaration indicating the contents such as "Toys", "Action Figure/Model Kit", "Stationary", "Tools" and any others if neccesary

A packaged returned to us due to refusal of these charges will result in us being charged for the shipping, return shipping and Customs fees, and future orders will not be accepted until these fees are reimbursed.

 

 

Other Information

Address Confirmation
Goods will be delivered to a physical address which must be provided accurately during the online ordering process.

Sensitive Products & Items
Type of Sensitive Products & Items is Liquid such as Paint, Nail Polish, Glue, Cement and so on. Only certain Couriers are able to ship Sensitive Products & Items, Thus, change of courier to a suitable one is needed if the current courier cant shipout Sensitive Products & Items.

Courier Delivery
We provide shipping on all orders worldwide. Deliveries will be performed by a professional 3PL/Couriers company engaged by SMN Hobby Shop

Delivery Status
Tracking number will be updated in the order status page when the package ships. You can track your delivery status there

Shipping Surcharge
If there is any shipping surcharge occurred, the customer agree to pay the additional shipping surcharge