There will be delays for some of our scheduled products especially Booking/Reserve Products (additional 1-3 months)
There will be some delay (additional 1 weeks or so) for Delivery Time due to COVID-19, We appreciate your understanding in the matter
Shipping & Postage Information

Shipping and Postage Information

The Estimate Shipping Time & Cost are available on the cart/checkout page
Shipping Fees is calculated based on weight, dimensions and destination
Just Enter your destination and find out the total shipping cost

The shipping process will be initiated after order payment have received.
We usually process orders on Weekdays Only (Monday—Friday) [Public Holidays excluded]

The delivery time usually takes
ETA = Packing Duration + Courier Pickup + Travel Duration
Packing Duration takes additional 1-2 days (Shipping delays may occured during high volume of orders)
Awaiting Courier pickup & scan takes additional 1-2 days
Travel Duration varies according to shipping method

Depends on the courier, Travel Duration can takes up to :-
Usually will takes about to 5 working days within West Malaysia
Usually will takes about to 7 working days for Sabah & Sarawak
Usually will takes about to 18 working days for International Air
Usually will takes about to 18 weeks for International Sea

 

 

 

Store Pickup/Self Collect

SMN Hobby Shop [Free] 
Location : No 36A, First floor, Jalan Pinang C 18/C, Seksyen 18, 40200 Shah Alam, Selangor
Search Waze/Google Maps : SMN Hobby Shop

Amcorp Mall [Delivery Charge Fee]
Location : 18, Jalan, Persiaran Barat, Seksyen 52 Petaling Jaya, 46050 Petaling Jaya, Selangor
Search Waze/Google Maps : Amcorp Mall

 

 

Express Delivery Available

Klang Valley :-
NeoParcel 24-48 Hour Delivery [RM15]
GrabExpress 4 Hour Delivery Max 5KG (12PM-4PM) [RM5-RM22]

 

 

Normal Couriers Available

Domestic/Local Courier Service
West Malaysia Couriers :-
PosLaju 
CityLink
Nationwide Express
Ping-U
CollectCo - Self Collect


East Malaysia Couriers :-
Pos Domestic
PosLaju
CityLink
Nationwide Express

 

International Courier Service
Air Shipping Method :-
Pos Malaysia International Air Parcel
Express Mail Service - Pos Malaysia (EMS)
and much more are available


Sea Shipping Method :-
Pos Malaysia International Sea Parcel

 

 

Storage Warehouse [Consolidation Shipping]

Storage Warehouse [Consolidation Shipping] mean if you plan to make multiple different order and you want to order more products but have to wait for the products to be available. So you store your multiple orders at our storage temporary and then when you are ready to ship out all your orders, You can combine all the orders into 1 order to be shipped together to reduce the shipping cost. 

Your order will be stored within our warehouse till you are ready to ship it.
We will inform you once your free storage period has ended (Up to 30-90 Days depending on Peak Season).
You can appeal if you needed more time to store your orders.

When you are ready to ship all your orders just inform us at the "Contact Us" page and choose Consolidate Shipping and we will sent you a link to fill the form
After you have complete the form, we will sent you a new order notification to complete the shipping payment.

 

 

 

Additional Information for Air & Sea Shipping

The listed estimated delivery time applies to major cities only. Delivery to areas outside these major cities may require additional days.

Please keep in mind that any Customs fees or taxes imposed by Customs for an order are separate from the shipping charges, and are not the responsibility of SMN Hobby Shop. Customs fees and taxes will vary, and we recommend that you contact your local Customs office should you have any questions or concerns about these fees. Items subjected to customs inspection and/or clearance may incur an additional 2-4 days.

All packages shipped from us will include a declaration indicating the contents such as "Toys", "Action Figure/Model Kit", "Stationary", "Tools" and any others if necessary

A packaged returned to us due to refusal of these charges will result in us being charged for the shipping, return shipping and Customs fees, and future orders will not be accepted until these fees are reimbursed.

 

 

Other Information

Address Confirmation
Goods will be delivered to a physical address which must be provided accurately during the online ordering process.

Sensitive Products & Items
Type of Sensitive Products & Items is Liquid such as Paint, Nail Polish, Glue, Cement and so on. Only certain Couriers are able to ship Sensitive Products & Items, Thus, change of courier to a suitable one is needed if the current courier cant shipout Sensitive Products & Items. While we can ship sensitive products internationally, please be aware that each country has its own rules and regulations for what can be imported. If a package is declined by importing customs at the destination, we can issue a refund for the purchase price of the items upon their arrival back to our warehouse.
Please note that we can NOT refund the shipping cost in this case.

Courier Delivery
We provide shipping on all orders worldwide. Deliveries will be performed by a professional 3PL/Couriers company engaged by SMN Hobby Shop

Delivery Status
Tracking number will be updated in the order status page when the package ships. You can track your delivery status there

Shipping Rates
Shipping Rates are subject to change at the discretion of the 3PL/Couriers and/or SMN Hobby Shop.

Shipping Surcharge
If there is any shipping surcharge occurred, the Customers agree to pay the additional surcharge of the shipping
Paid shipping are subject to price changes, when needed Customers will have to top-up shipping cost if necessary.

Shipping Couriers Chosen
SMN Hobby Shop or 3PL may selects and change the shipping couriers at any time with or without notice.

Parcel Declaration
It is against Malaysian law for us to mark items as "Gift" or declare lower values for items and we are therefore unable to comply with any requests to do so. 

Tax
Before placing an order, please keep in mind that taxes may be imposed on your order when it arrives at your country. 

Damages
We are not liable for any products damaged or lost during shipping. In the event that you received damaged parcel, kindly contact the shipping courier to file a claim. Kindly save all packaging materials and damaged products prior to filing a claim.

Product Packaging
Orders will be packed using the default packaging, please buy the Extra Packaging Add-ons Service for more protection.
FOR BOX LOVER/COLLECTOR/PERFECTIONIST GO TO EXTRA/ADDITIONAL PACKAGING
Default Packaging : Basic Simple Protection (Plastic Flyer + Bubblewrap)
Extra Packaging : Product Extra/Additional Bubble Wrap & Hard Cardboard Box Packaging Add-ons Service