There will be delays for some of our scheduled products especially Booking/Reserve Products (additional 1-3 months)
There will be some delay (additional 1 weeks or so) for Delivery Time due to COVID-19, We appreciate your understanding in the matter
Terms & Conditions Policy

Welcome to SMN Hobby Shop web site online store. Terms and conditions stated below applies to all visitors and users of SMN Hobby Shop You're bound by these terms and conditions as long as you're using and it services

"SMN Hobby Shop" means SMN Hobby Enterprise (002911283-T)
"Product(s)" means product(s) and/or its/their peripheral product(s) by SMN Hobby Shop listed as shopping items on this Website and other platforms and forming the subject matter of this T&C as identified by Customer in the order form. "Customer" means a person who orders goods via this Website and other platform. 
"Order ID" means the Customer Order ID automatically generated and provided to Customer by SMN Hobby Shop upon Customer placing an order. 
"Working Day" means a day, on which commercial banks in Malaysia are open for business.

The content of terms and conditions may be change, move or delete at any time. Please note that SMN Hobby Shop have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, SMN Hobby Shop will take immediate actions against the offender(s).

*Paid Shipping are subject to price changes, when needed Customer will have to topup shipping cost if neccesary.
*Shipping/Postage Rates are subject to change at the discretion of the 3PL/Couriers and/or SMN Hobby Shop. 
*If there is any shipping surcharge occurred, the Customer agree to pay the additional surcharge of the shipping.
*SMN Hobby Shop may selects and change the shipping couriers at any time with or without notice.
*It is against Malaysian law for us to mark items as "Gift" or declare lower values for items and we are therefore unable to comply with any requests to do so. 
*Before placing an order, please keep in mind that taxes may be imposed on it when it arrives in your country.
*Orders will be packed using the default packaging, please buy the Extra Packaging Add-ons Service for more protection.
Default Packaging : Basic Simple Protection (Plastic Flyer + Bubblewrap)
Extra Packaging : Product Extra/Additional Bubble Wrap & Hard Cardboard Box Packaging Add-ons Service

*Booking/Reserve is for customer to save a slot until further notice
*Only Deposit is needed for Booking/Reserve while PreOrder needs to make full payment for a slot
*All the price listed is only the Deposit Price
*Each Product Price Estimation is available at each of the product description
*Product Price Estimation may change if manufacturer adjust the prices or Logistic cost rate changes
*Booking/Reserve benefits the customers by allowing the order to be on-hold
*Order can be on-hold maximum up to 7 Days after the order have been notified
*After 7 Days of notification if customers is staying silent, order will be cancelled automatically
*Booking/Reserve cannot be cancelled, Multiple Order cancellation will result in an account ban
*The price in Booking/Reserve is not finalized but the price should not exceed the Estimated Price
*Estimated Price may change if manufacturer adjust the prices or Rate of Logistic cost changes 
*Do not order if cannot wait for Booking/Reserve Order
*All products in booking/reserve are not 100% confirm
*There are possiblities for order cuts, Manufacturer delays, Cancellation of Production and more
*Please read the above Terms & Conditions carefully
*Order made means you accept and agree with the Terms & Condition

*PreOrder will takes 3-4 weeks to arrive at SMN Hobby Shop 
*Estimation Arrival Countdown is available at our website on each products
*Customer will have to topup shipping cost if necessary
*PreOrder cannot be cancelled, Multiple Order cancellation can result in an account ban
*Do not order if cannot wait for PreOrder
*Please read the above Terms & Conditions carefully
*Order made means you accept and agree with the Terms & Condition

Claims Requirements
Missing out some stuffs from your order? Product & runner issue? Broken part ? Don't worry, we have you covered!
Please contact us within a 3 days after receiving the products.
SMN Hobby Shop will also not be responsible if your shipment is damaged/lost during transit

  • For shipping error, kindly contact us, we can discuss the method which is suitable for the situation
    • The conditions of products must be all new. (and factory sealed if it was)
    • If the goods/products has been used or opened or damaged by the customer, there will not be any discussion
    • Following this, and everything will be handled properly
  • For manufacturer fault, kindly contact us and describe the parts/problem.
    • Attach some photos describing your situation.
    • Some figure/parts will not be replaced instantly, as it takes time for us to claim it at the manufacturer.
    • Please note that issue due to color variations is not considered as manufacturer fault.

Return/Refund/Exchange/Replacement Policy
Only product fullfilling the claims requirements will only be accepted.
If return is required product must be returns within 14 days of receipt of shipment.
Return shipping fees will not be bear by SMN Hobby Shop.
Any refunds will only be in form of SMN Hobby Shop store credits.
After the return have been completed or discussions of partial refund,
it may take three to five business days to complete your refund.
When exchanged is required, the product can only be exchanged with products of the same value.
Exchange shipping fees will not be bear by SMN Hobby Shop.
It may take 1-6 months to claim replacement from the manufacturer
Replacement shipping fees will not be bear by SMN Hobby Shop.

Please ship to the following address:
SMN Hobby Shop
No 36A, First floor Jalan Pinang C 18/C, Seksyen 18, 40200, Shah alam, Selangor

Cancellation Policy
We regret to inform that orders made cannot be cancelled once payment is received. Kindly ensure that you have checked and validated all details and information before you proceed with payment. If the order is accepted for cancellation, the refund will only be in form of store credits.

Changes to orders are allowed within 24 hours, after which, no changes may be made. Kindly note that changes made to orders may delay delivery.
Changes which are allowed are stated below :-

  1. Delivery address
  2. Contact person’s name & number
  3. Product (Only with products of the same value)

We reserve the right to reject any claims of any products in cases of user abuse.

Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by SMN Hobby Shop.

Comments and Feedbacks
All comments and feedbacks to will be remain SMN Hobby Shop's property.
User shall agree that there will be no comment(s) submitted to the will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

Product Information
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

User shall agree that SMN Hobby Shop may send newsletter regarding the latest news/products/promotions etc through email to the user.

The user shall agree to defend, indemnify and hold SMN Hobby Shop harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Link to other sites
Any access link to third party sites is at your own risk. will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

Inaccuracy Information
From time to time, there may be information on that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy”.

This agreement is effective unless and until either by the customer or Customer may terminate this agreement at any time. However, may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.